COVID-19 Response

HL&P has made some changes to how we operate during COVID-19 to ensure that the current situation has no impact on your electric service. Please follow the links below to read a letter from our General Manager and review the Frequently Asked Questions.

Frequently Asked Questions

Is  your  business office open and where can I pay my bill?

Yes, we are open, but our doors are closed to help minimize face-to -face contact.

We can assist customers with payments, questions, account set-up and more via the drive up window, our customer service line (435) 654-1581, and through Smarthub.

For payments over the phone please call (844) 210-8259. 

 Payments may also be dropped off at our drop box on the south side of our business office located at 31 S. 100 W. in Heber City. 

Our 24/7 Dispatch Center can be reached at (435) 654-2913. 

I lost my job or had my pay reduced because of COVID-19 and I am having trouble paying my bill. Is there any help for me?

Yes, there is help available.  The H.E.A.T. assistance program has funding available to help families that have lost income due to COVID-19. Please visit our H.E.A.T. Program page for more information.

We have also temporarily suspended shut-offs for non-payment to give our customers time to make payment arrangements. It is critical that you call our office if you are having trouble paying your bill. We can help you make arrangements to avoid shut-off in the future if you contact us. Please call (435) 654-1581. It is also a good idea to conserve energy to avoid high bills during this time. 

Since my children and I have been home all day we are seeing high energy bills. Is there anything that we can do?

Yes, there are lots of ways to save energy and avoid high bills.  Check out our Energy Saving Tips to learn how you can change your behavior to save energy. Make it a household effort by signing up for Smarthub to view charts with your historical usage and then issue a challenge to reduce your household energy from the same day last month. Saving energy can be fun! 

Someone called me demanding a payment for my electric bill. Does HL&P call to request payments from customers?

No, HL&P does not call to request immediate payment over the phone. We are not shutting off any customers for non-payment, at this time. Even during normal operations, we issue door hangers to notify of service-termination, send text messages, and final notices on bills. Never give financial information to someone who calls or emails you. Unfortunately, there are a huge number of scams right now that are meant to take advantage of our current situation. Please call us at (435) 654-2913 to report a scam and please report it to our local police. 

My power is out. Will HL&P be able to get it back on?

We are fully staffed and always on-call to help our customers 24 hours-a-day, every day. If your power is out please report it to our Dispatch Center by calling (435) 654-2913. We are here to provide safe and reliable power.